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We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

It will take usually between 2-5 business days.

You can place an order from any country, we ship Worldwide.

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

All inquiries can be forwarded to support@charcoalcases.com

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

It will usually take 7-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

You can be absolutely sure that all purchases here are safe and secure.

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.